Beam Connectivity

Cyber Security

We are committed to safeguarding our systems and our customers’ data. If you discover a security vulnerability in our services, we encourage responsible disclosure to help us address the issue promptly and effectively.

Reporting a Vulnerability

If you identify a potential security vulnerability, please follow these steps:

  1. Report it Privately – Email us at cyber@beamconnectivity.com with a detailed description of the issue, including steps to reproduce it, affected services, and any supporting material (such as screenshots or proof-of-concept code).

  2. Act in Good Faith – Do not exploit the vulnerability beyond what is necessary to demonstrate its existence. Do not modify, delete, or access customer data.

  3. Allow Time for Resolution – We aim to acknowledge reports within 2 business days and will work diligently to resolve the issue. Please do not publicly disclose the vulnerability until we have completed our investigation and mitigation.

What You Can Expect from Us

  • We will acknowledge receipt of your report and provide an initial response within 2 business days.

  • We will work with you to understand and validate the issue.

  • If the report is valid, we will take appropriate action to remediate the vulnerability as quickly as possible, but always within 90 days (as per Google Project Zero).

  • We may publicly acknowledge your contribution if you wish, depending on our disclosure policy.

Safe Harbor

We will not take legal action against security researchers who:

  • Follow this responsible disclosure process in good faith.

  • Avoid actions that could harm our systems, services, or customers.

  • Do not demand payment for reporting security issues.

Out of Scope

While we appreciate security research, the following are generally out of scope:

  • Vulnerabilities requiring physical access to devices.

  • Issues related to outdated browsers, operating systems, or third-party software beyond our control.

  • Rate-limiting or denial-of-service issues unless they present a severe security risk.

Thank You!

We appreciate the security community’s contributions to keeping our services secure. If you have any questions, please reach out to cyber@beamconnectivity.com .